Return and Refund Policy

Return Eligibility

Return Period

Only electronics and home appliances are eligible for returns (subject to product conditions).
Customers must notify Supersaving.lk within 3 days of receiving the item to request a return.

Condition of Returned Items

Items must be returned in their original packaging, with all tags intact, and in the same condition as delivered.
Items that have been used, installed, or altered will not be accepted for return.
Any product that has been used will be handled only under the applicable service warranty (if a warranty applies).

Responsibility during Return

Items being returned are the sole responsibility of the customer until they reach Supersaving.lk Warehouse.
Customers must ensure items are properly packed to prevent damage during transit. Damaged items during return will not be accepted.
Customers should retain proof of postage or courier receipt for parcels containing returned items.

Replacement Policy

If a replacement for the exact model or size is unavailable, a full refund will be issued.
Delivery charges for returning items will not be refunded.

Refund Processing Time

Refunds will be processed within 14–21 working days after approval.
Refunds to credit cards or bank accounts may take additional time depending on bank procedures.

Manufacturing Defects

Any manufacturing defects requiring repair or return must be reported within 7 days.
Manufacturing defects should be discussed directly with the relevant vendor or supplier using the information provided on the warranty card supplied with the product or service.
If the product or service does not include a warranty card or supplier contact details, customers should contact Supersaving.lk to obtain the necessary information.

Change of Mind

Damage Reporting Policy

Physical Damage

Any physical damage must be reported within 2 hours of delivery. Customers must inspect items immediately upon receipt.

If damage is identified:

Final Prices

All prices listed on Supersaving.lk are final online sale prices.

*** Prices are Subjetct to changes without prior notice